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Telephone Payment – emerchantpay
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emerchantpay – Telephone Payment (MOTO)
MOTO, short for Mail Order/Telephone Order, refers to remote payment transactions between a merchant and a customer. These transactions fall under the ‘card-not-present’ category and are typically processed via email, phone, or postal services.Which industries typically utilize MOTO payment methods?
MOTO can be used by a wide range of businesses looking to expand their payment options and cater to customers who prefer not to enter their card details online:
- Hotels, travel and ticketing agencies Non-profit organisations
- Online retailers
- Catering companies
- Restaurants and food takeaways
- Telemarketing and other service based businesses
What is a virtual terminal for MOTO transactions?
MOTO for short stands for mail order telephone order payments.
A virtual terminal is central to MOTO payment processing— it’s a web-based tool that acts like a digital card reader. It enables merchants to manually input a customer’s payment card details and complete transactions remotely on their behalf.

Ease of use and broad accessibility
Quick and secure processing
Wider customer engagement
Simplified transaction flow
What are the key benefits of using MOTO payment methods?
As we've noted earlier, the ability to process payments remotely can be a game-changer for businesses of all sizes. Now, let’s explore the specific benefits MOTO transactions can offer your business.

Integrated software for full-spectrum fraud defense
Comprehensive risk and fraud mitigation
Our advanced real-time, rules-based analytics engine builds tailored anti-fraud models to help lower decline rates and enhance dispute and chargeback management.
- Dedicated support from a risk analyst
- Insights-powered decision making
- Chargeback dispute resolution support
Global payment acquiring solutions
Our in-house and global merchant acquiring services are tailored to fit your payment processing needs, helping you increase transaction acceptance and drive revenue growth worldwide.
- Extensive bank partnership ecosystem
- Personalized assistance for merchants
- Modern, high-performance payment system

Your complete payment environment
Actionable payment insights
Our comprehensive transaction reporting tools give you a clear view of your payment flow performance, enabling you to develop a strategy that optimizes transactions, billing, and cash flow.
- Real-time payment analytics for eCommerce
- Detailed reports offering valuable payment insights
- Detailed billing reports

Comprehensive reports with visual insights

Robust multi-tier payment protection
Insightful decision-making
Adaptable payment options
Localized payment solutions
Spot and block potential fraud threats
Frequenty asked questions
What is a MOTO payment, and how does emerchantpay support it?
How do I process a MOTO payment using emerchantpay's Virtual Terminal?
- Log in to your merchant console.
- Select the MOTO option.
- Enter your customer’s payment information.
- Click “Process” to complete the transaction.
What are the benefits of using emerchantpay's MOTO payment solution?
emerchantpay’s MOTO payment solution offers several advantages:
Convenience and Accessibility: Allows businesses to accept payments from customers who prefer or need to provide payment details via phone, mail, or fax.
Fast and Secure Processing: Transactions are processed quickly through a secure, PCI-compliant system.
Expanded Customer Reach: Enables businesses to serve customers who may not have internet access or prefer not to enter card details online.
Streamlined Payment Experience: Simplifies the payment process for both merchants and customers, enhancing overall satisfaction.
Is emerchantpay's Virtual Terminal PCI compliant?
Can I provide access to the Virtual Terminal for multiple employees?
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- Accept payments in 170+ countries
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- Wider payment method options
- Reduce cart abandonment rates
- Lower processing costs globally
- Improve transaction authorization rates
Monthly Cost
Settlement Time
Device Type No Contract Website, Link, Telephone Business Account
Included

