This privacy policy applies between you, the User of this Website and Total Payments, the owner and provider of this Website (“we”, “us” or “our”). Total Payments takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at https://www.totalpayments.co.uk/terms/.

Please read this privacy policy carefully

  1. Definitions and interpretation

In this privacy policy, the following definitions are used:

  • Data

collectively all information that you submit to Total Payments via the Personal Data Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws in relation to personal data;               

  • Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

  • Data Protection Laws

all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 (SI 2003 No. 2426) as amended;

  • Total Payments, or us
  • User or you

any third party that visits or accesses the Website and is not either (i) employed by Total Payments and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Total Payments and accessing the Website in connection with the provision of such services or (iii) customers and/or individuals who contact our business; and

  • UK GDPR

has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018

  • Website

the website that you are currently using, www.totalpayments.co.uk, and any sub-domains of this website unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses,
  • clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

  1. Scope of this privacy policy

  • This privacy policy applies only to the actions of Total Payments and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, Total Payments is the “data controller”. This means that Total Payments determines the purposes for which, and the manner in which, your Data is processed.

  1. Data collected

We may collect the following Data, which includes personal Data, from you:

  • name;
  • date of birth;
  • job title;
  • profession;
  • contact Information such as email addresses and telephone numbers;
  • financial information such as credit / debit card numbers;

in each case, in accordance with this privacy policy.

  1. How we collect Data

We collect Data in the following ways:

  • data is given to us by you; and
  • data is collected automatically.

  1. Data that is given to us by you

Total Payments will collect your personal Data in a number of ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you register with us and set up an account to receive our products/services;
  • when you elect to receive marketing communications from us;
  • when you use our services;

in each case, in accordance with this privacy policy.

  1. Data that is collected automatically

  • To the extent that you access the Website, we will collect your personal Data automatically, for example:
  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”
  • We will collect your personal Data if you submit an enquiry on our website or place an order.

  1. Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • To fulfil our contract with you if you are a customer;
  • To answer any queries you may have via telephone, email, live chat or via the ‘contact us’ page;
  • To issue a return/refund;
  • improvement of our products / services; and
  • transmission by email or telephone of marketing materials that may be of interest to you.

in each case, in accordance with this privacy policy.

  • We may use your personal Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you may have the right to object to us processing your personal Data in certain circumstances (see the section headed “Your rights” below).
  • For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services).
  • You can opt-out of marketing by either choosing the ‘unsubscribe’ link on any marketing email or by emailing us at sales@totalpayments.co.uk
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide.
  • Again, if you no longer wish to receive marketing material from us you can simply opt-out of marketing by either choosing the ‘unsubscribe’ link on any marketing email or by emailing us at sales@totalpayments.co.uk
  • When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

  1. Who we share Data with

  • We may share your Data with the following groups of people for the following reasons:
  • any of our group companies or affiliates – to administer services relating to the Website, make enquiries on your behalf and fulfil the contract;
  • our employees, agents and/or professional advisors – to obtain quotations for the services needed;
  • third party service providers who provide services to us which require the processing of personal data – to help our suppliers of terminals and services to deliver the terminals, and the suppliers of payment terminals, the merchant service providers you will engage with in connection with our card processing services.
  • Our software and server providers, such as AWS, Google, Microsoft.

in each case, in accordance with this privacy policy.

  1. Keeping Data secure

  • We will use technical and organisational measures to safeguard your Data, for example:
  • access to your account is controlled by a password and a username that is unique to you.
  • we store your Data on secure servers
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sales@totalpayments.co.uk.
  • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

  1. Data retention

  • Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  • Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

  1. Your rights

You have the following rights in relation to your Data:

  • Right to access

the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  • Right to correct

the right to have your personal Data rectified if it is inaccurate or incomplete.

  • Right to erasure

the right to request that we delete or remove your personal Data from our systems in certain circumstances.

  • Right to restrict our use of your Data

the right to “block” us from using your personal Data or limit the way in which we can use it.

  • Right to data portability

the right to request that we move, copy or transfer your personal Data.

  • Right to object

the right to object to our use of your personal Data including where we use it for our legitimate interests.

  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your personal Data, please contact us via this e-mail address: sales@totalpayments.co.uk.
  • If you are not satisfied with the way a complaint you make in relation to your personal Data is handled by us, you may be able to refer your complaint to the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  • It is important that the personal Data we hold about you is accurate and current. Please either update your account or contact us by email if your personal Data changes.

  1. Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

  1. Changes of business ownership and control

  • Total Payments may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Total Payments. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • We may also disclose Data to a prospective purchaser of our business or any part of it.
  • In the above instances, we will take steps with the aim of ensuring your privacy is protected.
  • This Website may place and access certain Cookies on your computer. Total Payments uses Cookies to improve your experience of using the Website and to improve our range of products and services. Total Payments has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  • All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  • Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Total Payments to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

  1. This Website may place the following Cookies:

Type of Cookie               Strictly necessary cookies

Purpose                             These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.

Type of Cookie               Analytical/performance cookies

Purpose                             They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Type of Cookie               Functionality cookies

Purpose                             These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Type of Cookie               Targeting cookies

Purpose                             These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

  • You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  • You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  • It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  • For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

  1. Changes to this privacy policy

Total Payments reserves the right to change this privacy policy  as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Total Payments by email at sales@totalpayments.co.uk.